Refunds & Returns
30 Day Change of Mind Exchange
You can return any item you have purchased from Road Trail Running within 30 days of purchase receipt date.
Returned items must be unworn, unwashed, unused and in original condition, with all tags or labels attached and with no signs of tampering
We cannot accept returns of underwear, socks, water bottles and gift cards
As we are online only, a change of mind return will be at the buyers expense and will only be accepted with an issued Return Authority (RA) number
An RA will be provided by the Road Trail Running customer support once a return for change of mind has been requested with adequate proof of purchase
A shipping fee may be incurred for the replacement Change of Mind items
Faulty, Damaged or Shipping Error
If items in your order are delivered damaged, become faulty within a fair use period, or we send you the wrong item, we will gladly exchange or refund the item in accordance with Australian consumer laws.
All products from Road Trail Running come with guarantees that cannot be excluded under Australian Consumer Law and you are entitled to a replacement or refund for a major failure.
If the goods fail to be of an acceptable quality, or the fault is not a major failure, you are entitled to have the goods repaired or replaced.
Photo or video evidence will be requested depending on the fault for verification.
Products confirmed to be faulty or damaged may need to be returned at our cost and discretion.
Refund, repair or replacement may be refused in certain circumstances, including if the product has been misused or modified.
All replacements will be posted within 2 business days of fault or damage confirmation.
How to Return
Please contact us on our email address or contact phone number as soon as the fault or damages has been discovered.
Send or have ready the following information
- Your name
- Applicable order number or tracking information
- Description of the reason for return – Change of mind, fault, damage or incorrect item
- Preferred resolution.
You may be requested to email a photo or video of the fault or damage.
Our friendly team will reply with return instructions and how to proceed.
Need further help?
Contact us for questions related to refunds and returns.