Introduction and Agreement – Road Trail Running

Welcome to Road Trail Running. These Terms and Conditions form a binding agreement between you, the customer, and Road Trail Running. By accessing or using our website and services, you acknowledge that you have read, understood, and agreed to be bound by this agreement.

The purpose of this agreement is to clearly outline the relationship between Road Trail Running and you as a valued customer. It governs your use of our website, the purchase of products, and any related interactions. Whether you’re browsing, placing an order, or engaging with our content, this agreement ensures that both parties understand their rights and responsibilities in a clear and fair manner.

At Road Trail Running, we are committed to providing you with quality products and a reliable service. This agreement serves to protect your interests as well as ours, ensuring transparency and trust in every transaction. Please take a moment to review the following terms, which apply to all visitors and customers using our platform. If you do not agree to these terms, we kindly ask that you refrain from using our website or services.

We appreciate your support and look forward to being a part of your running journey.

Definitions

To help you better understand these Terms and Conditions, we’ve included simple explanations of key terms used throughout this document. These definitions are provided for clarity and to ensure you feel confident when engaging with our website and services.

• Road Trail Running – Refers to our business, the operator of the website www.roadtrailrunning.com.au, offering running gear, clothing, footwear, and accessories for road and trail runners.
• Customer / You / Your – The individual using our website, making purchases, or interacting with Road Trail Running services.
• Website – The official online platform operated by Road Trail Running, located at www.roadtrailrunning.com.au.
• User Account – An optional account created by a customer to manage purchases, track orders, save details, and access personalised features on our website.
• Terms and Conditions – The rules and guidelines that govern the relationship between Road Trail Running and the customer when using the website and purchasing products.
• Privacy and Data Protection – Our commitment to collecting, storing, and using your personal information responsibly, in line with Australian privacy laws.
• Cookies – Small files stored on your device when you browse our website, used to enhance your user experience and site performance.
• Payment Methods – Accepted forms of payment at checkout, including Visa, MasterCard, American Express, PayPal, AfterPay, Apple Pay, and Google Pay.
• GST – Goods and Services Tax, a 10% tax included in the listed price of all products and shipping, as required under Australian law.
• Freight / Shipping – The delivery of your purchased items via Australia Post Standard or Express, depending on the option selected at checkout.
• Return Authority Number (RA#) – A unique code provided by Road Trail Running that must accompany any product being returned. No returns are accepted without it.
• Change of Mind Return – A return requested by the customer for reasons other than fault, damage, or incorrect item. These qualify for exchange or store credit only.
• Faulty / Damaged Goods – Items that are defective, broken, or not functioning as intended due to manufacturing issues or transit damage.
• Consumer Guarantees – Rights protected under the Australian Consumer Law (ACL) that ensure goods and services meet basic quality and safety standards.
• Restocking Fee – A possible fee applied when returning change-of-mind items, covering the costs of processing and inspecting returned goods.
• Suspension / Termination – The restriction or closure of a user account due to breaches of our Terms and Conditions, fraud, or prolonged inactivity.
• External Links – Hyperlinks on our website that direct you to third-party websites, which may relate to our partners, products, or relevant resources.
• Mediation – A form of dispute resolution where an independent party helps resolve disagreements between Road Trail Running and a customer.
• Jurisdiction – The legal authority governing any disputes, which for Road Trail Running is New South Wales, Australia.
• Arbitration – A legal method of resolving disputes outside of court, where a neutral party makes a binding decision after hearing both sides.
• Notice Period – The timeframe given to inform customers of changes to our Terms and Conditions, generally a minimum of 14 days.

If you need further clarification on any of the definitions listed above, or if you feel there’s a term, we haven’t explained that would help improve your shopping experience, we encourage you to reach out to our customer support team. We’re here to make sure you feel informed and confident every step of the way. Simply send us an email with your question, and we’ll be happy to provide a clear explanation or consider adding the definition to this section for future reference. Your feedback helps us improve and ensures a smoother experience for all our customers.

User Accounts and Registration

At Road Trail Running, we offer you the customer the option to create a free user account to enhance and personalise your online shopping experience. While account creation is entirely optional and not required to place an order, having an account allows you to manage your orders, track deliveries, store preferred shipping addresses, and view your purchase history conveniently in one place.

Your account is designed to help streamline your interaction with us, giving you greater control over your transactions and information. The details you provide in your account will be used solely for the purpose of fulfilling your orders and, with your consent, to send occasional eMarketing communications such as updates, special offers, or product launches. We are committed to protecting your privacy and will never share your personal information without your express permission.

As a customer, you have the right to accurate and accessible information, fair treatment, and protection of your data. In return, we ask that you provide true and current details when registering, keep your login credentials secure, and use the account responsibly. Creating an account is simple – just enter your name, email address, a secure password, and relevant contact and delivery information. You may update or close your account at any time through your account dashboard or by contacting our customer support team.

To ensure a safe and fair shopping environment for all users, Road Trail Running reserves the right to suspend or permanently delete accounts that breach our Terms and Conditions. This includes, but is not limited to, fraudulent behaviour, misuse of the platform, or extended periods of inactivity. We will make reasonable efforts to contact you before taking such action unless immediate removal is necessary for legal or security reasons.

Your trust is important to us, and we aim to make your shopping experience with Road Trail Running as smooth, secure, and enjoyable as possible.

Content and Intellectual Property

All content displayed on www.roadtrailrunning.com.au is the property of Road Trail Running, unless otherwise specified. This includes, but is not limited to, all logos, graphics, images, product descriptions, written content, videos, website design elements, and branding. These materials are protected by Australian copyright, trademark, and other intellectual property laws.

Where content—such as images or product visuals—is not owned by Road Trail Running, we confirm that it is either freely available for commercial use or has been included with the express permission of the rightful owner. We respect the rights of creators and do our best to ensure proper usage and attribution where required.

By accessing this website, you agree not to copy, reproduce, distribute, publish, transmit, modify, or commercially exploit any of the content without prior written consent from Road Trail Running. This includes uploading content elsewhere, using it for personal gain, or creating derivative works based on our material. You may, however, view, print, or download portions of the content for your personal, non-commercial use, provided you do not alter or remove any copyright or trademark notices.

We take the protection of our intellectual property seriously to maintain the integrity of our brand and ensure a consistent experience for our customers. Unauthorised use of any part of the site’s content may result in legal action. If you’re unsure about whether your intended use of our content is permitted, please get in touch with us for clarification.

Privacy and Data Protection

At Road Trail Running, we are committed to respecting your privacy and protecting your personal information. When you interact with our website, we may collect certain details such as your name, email address, shipping information, and payment details. This information is gathered solely to process your orders efficiently and, with your permission, to provide you with marketing communications including updates, promotions, and product news.

We only use your personal information for the purposes you’ve agreed to—primarily to fulfil purchases and, if opted in, to keep you informed about products and offers that may interest you. Your data will never be sold, shared, or disclosed to third parties without your consent, except where required by law.

Our website may also use cookies and similar tracking technologies to enhance your browsing experience. These tools help us understand how visitors use the site, allowing us to optimise navigation, personalise content, and improve performance. You can choose to accept or decline cookies through your browser settings, though disabling them may affect certain features of the website.

Road Trail Running takes the protection of your data seriously. All personal information is stored securely using industry-standard safeguards to prevent unauthorised access, loss, or misuse. We take all reasonable steps to ensure your data remains confidential and always protected.

Our practices are fully compliant with relevant Australian data protection laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). These laws set out how personal information must be collected, used, stored, and disclosed, and give you rights to access and correct your data.

If you have any questions about how your information is handled or wish to update your privacy preferences, please contact us directly on help@roadtrailrunning.com.au. Your trust is important to us, and we are committed to being transparent and responsible with your data.

Payment and Transactions

At Road Trail Running, we aim to make your shopping experience as seamless and secure as possible by offering a range of convenient payment options. We currently accept Visa, MasterCard, American Express, PayPal, AfterPay, Apple Pay, and Google Pay. These trusted platforms provide flexibility and peace of mind when making your purchase.

All product prices and shipping fees displayed on our website are in Australian dollars (AUD) and are inclusive of Goods and Services Tax (GST), as required by Australian law. There are no hidden charges—what you see at checkout is the total amount you’ll pay, unless stated otherwise.

Please note that Road Trail Running operates as a Cash’n’Carry retailer, and currently we do not accept cash payments or electronic funds transfers (EFT). All orders must be completed using one of the available digital payment methods through our online checkout system.

Orders will only be processed and dispatched once full payment has been received and verified. We do not hold or reserve items for unpaid or pending transactions. If payment fails or is not completed, the order will be cancelled automatically, and items will be returned to inventory. Deliberate non-payment or suspected fraudulent activity may result in the cancellation of future orders or suspension of any associated user account.

For your protection and ours, all transactions are encrypted and processed through secure gateways. By placing an order, you confirm that you are authorised to use the selected payment method and that all details provided are accurate and up to date.

We’re committed to transparency, security, and delivering a hassle-free checkout experience. If you have any questions about payments or encounter issues during checkout, our customer support team is here to help.

Shipping and Delivery

At Road Trail Running, we currently use Australia Post Standard and Express services to deliver your order safely and efficiently, with the option to select your preferred shipping method at the checkout. The shipping fee displayed at checkout is final—there are no additional freight charges applied after purchase. All parcels are fully insured, giving you peace of mind from dispatch to delivery.

All orders are dispatched withing 2 business days and delivery transit times align with those outlined on the Australia Post website, though we recommend allowing extra time during peak seasons such as public holidays, major sales events, and the lead-up to Christmas. Once your order has been shipped, you’ll receive a tracking number via email, allowing you to follow your parcel’s progress from our door to yours.

Should a parcel be delayed or suspected lost, an investigation will be conducted in conjunction with Australia Post. If the parcel is confirmed as lost or missing, we will arrange a replacement order at no cost to you. We stand by our commitment to ensuring your goods reach you safely and as expected.

For deliveries where no one is available to receive the parcel, Australia Post may leave it in a safe location and capture a photographic record of the delivery. In these cases, Road Trail Running considers the order to be successfully completed. If the delivery location is deemed unsafe, the parcel will be redirected to the nearest Australia Post outlet, and a collection notification may be issued. At this point, we also consider the delivery to be fulfilled. It is the customer’s responsibility to collect the parcel within five business days. If the parcel is returned to us due to non-collection, a re-delivery fee may apply.

We do our best to ensure every parcel arrives promptly and securely, but please understand that delivery transit timelines are ultimately the responsibility of Australia Post once your order leaves our premises. If you encounter any issues with your delivery, our support team is here to assist and advocate on your behalf.

By placing an order with Road Trail Running, you agree to these shipping terms and acknowledge your responsibility in ensuring accurate delivery information and timely collection of your parcel when required.

Refunds and Returns

At Road Trail Running, we want you to shop with confidence, which is why we’ve developed a clear and fair Refunds and Returns Policy that supports your rights as a consumer and reflects our commitment to quality service.

All products sold by Road Trail Running come with a 12-month warranty from the date of purchase. This covers manufacturing faults, with additional consideration for fair use beyond 12 months. We comply fully with the Australian Consumer Law (ACL) and follow guidance from the ACCC on consumer guarantees.

Returns Period

You may return most items within 30 days of the purchase date. Items must be:

• In original, unused condition
• With all packaging intact and tags still attached
• Disassembled, if applicable

Please note that for returns based on change of mind, we offer:

• An exchange or a store credit valid for 3 years
• No refunds are offered for change of mind
• The customer is responsible for the cost of returning the item
• A restocking fee may apply, depending on the item and condition

Faulty, Damaged or Incorrect Items

If your item is damaged, faulty, or not what you ordered, please notify us within:

• 7 days of receiving the order for transit damage
• 12 months from purchase date for product faults

In these cases, we will request photo evidence to assess the issue. Once confirmed, you may choose from:

• A replacement item
• A refund
• A repair or reimbursement for the cost of repair (where reasonable)

We aim to make the process easy and hassle-free, and your satisfaction is our priority.

Refund Process and Conditions

• Refunds are only processed to the original payment method
• If a credit card was used, the refund will go to the same card
• Proof of purchase is required for all refunds or returns
• Refunds will be processed within 2 business days of an approved agreement
• Sale items may not be eligible for return or refund unless faulty; please check individual sale terms at the time of purchase

Return Procedure

To begin a return, please contact our customer support team via email. We will provide a Return Authority Number (RA#)—no returns will be accepted without this number.

Returning your item? Make sure to:

• Use suitable packaging to protect the item in transit
• Include the RA# clearly with the return
• Keep your postage receipt and tracking number

Our policy aligns with practices used widely across the running and sportswear industry and reflects a balance between consumer rights and practical return handling. We value your trust and are here to ensure every interaction with Road Trail Running is positive. If you have a concern or complaint, please reach out—we aim to respond within a fair and reasonable timeframe.

Your satisfaction drives us.

Liability and Disclaimers

At Road Trail Running, we are committed to offering quality products and reliable service; however, by using our website and purchasing from our store, you acknowledge and accept the following limitations and disclaimers relating to our liability.

To the extent permitted by Australian law, Road Trail Running will not be liable for any indirect, incidental, special, or consequential damages that may result from the use of our website or products. This includes, but is not limited to, loss of profits, loss of opportunity, or injury resulting from improper use or failure of road and trail running gear. For example, we are not liable if a customer experiences discomfort or injury while wearing a product that is incorrectly used, misfitted, or not suited to their individual conditions or terrain.

Our website is provided on an “as is” basis. While we strive to maintain accurate, up-to-date content and a seamless online experience, we do not guarantee that the site will be free from errors, uninterrupted, or that it will meet your personal expectations. Similarly, we do not guarantee specific outcomes, such as improved performance or injury prevention, from the use of any product sold on our platform.

Our total liability, whether in contract, tort (including negligence), under statute or otherwise, is limited to the amount paid by you for the product or service in question. We do not assume liability for damages beyond the cost of the goods purchased, even if such damages arise from misuse, delayed delivery, or other indirect factors.

This limitation of liability aligns with standard industry practice for online retailers of clothing, footwear, and sports accessories. While we take every reasonable measure to ensure product quality, accurate descriptions, and timely fulfilment, ultimate responsibility lies with the user to ensure correct usage, suitability, and care of all running gear purchased.

Nothing in this section is intended to override or limit your rights under the Australian Consumer Law, and we remain fully committed to our obligations under all applicable legislation.

If you have any concerns about product performance, safety, or website functionality, we welcome you to contact our customer service team for assistance.

Termination and Suspension of a User Account:

Road Trail Running reserves the right to terminate or suspend a user account at our sole discretion, with or without prior notice, in circumstances where there has been a breach of our Terms and Conditions or inappropriate use of our website. This measure is taken to protect the integrity of our platform, ensure fair use, and safeguard our customers and business.

Common reasons for account suspension or termination include, but are not limited to:

• Fraudulent or suspicious activity, such as attempted payment fraud or misuse of discount codes
• Providing false, misleading, or incomplete information during registration or checkout
• Repeated failure to make payment or chargebacks without valid reason
• Abuse of return or refund policies, including returning used or damaged items under false claims
• Engaging in abusive, threatening, or disrespectful behaviour toward staff or other users
• Attempts to tamper with the website, access restricted areas, or interfere with normal operations

In the event of a suspension or termination, the affected user may lose access to their account, including saved preferences, order history, and loyalty benefits (if applicable). Additionally, the user may be prevented from placing future orders, participating in promotional offers, or accessing other account-specific features.

Road Trail Running will make reasonable efforts to contact the user regarding any concerns before permanent action is taken, except in cases where immediate suspension or termination is required to prevent harm, fraud, or further violation of our terms.

This approach is consistent with industry standards across eCommerce platforms, particularly in the sportswear, footwear, and outdoor equipment sectors, where fairness and safety are key.

If you believe your account has been suspended or terminated in error, we encourage you to reach out to our customer support team. We are happy to investigate and, where appropriate, reinstate access once the matter has been resolved.

We are committed to maintaining a respectful, secure, and trustworthy shopping environment for all.

Dispute Resolution

At Road Trail Running, we are committed to delivering a positive experience for every customer. If a dispute arises between you and our team regarding a product, service, or interaction, we encourage you to contact our customer support team in the first instance. Most concerns can be resolved promptly and informally through open and respectful communication.

Should a matter remain unresolved, we will work with you to pursue a fair outcome through alternative dispute resolution, such as mediation. Mediation allows both parties to discuss the issue with the help of an impartial third party, aiming to reach a mutually acceptable solution without the need for legal proceedings. This method is widely used across the Australian eCommerce sector and helps maintain trust while avoiding unnecessary legal costs and delays.

If a dispute cannot be resolved through informal discussions or mediation, either party may seek resolution through arbitration or legal proceedings, as appropriate. Any legal action arising out of or relating to the use of our website, transactions, or terms will be governed by the laws of New South Wales, Australia, and any proceedings must be brought before the courts of New South Wales.

This policy is consistent with industry-standard practices for Australian retailers in the clothing, footwear, and running accessories sector. Our goal is always to resolve issues efficiently, respectfully, and fairly—because customer satisfaction remains at the heart of everything we do.

External Links

From time to time, www.roadtrailrunning.com.au may include external links to other websites. These links are provided for your convenience and are typically related to our products, trusted partners, or broader connections within the running community. This may include links to brand partners, running clubs, event pages, or relevant informational content.

While we strive to ensure these links are appropriate and relevant, Road Trail Running is not responsible for the content, accuracy, or privacy practices of any external websites. Once you leave our site via an external link, you are subject to the terms and policies of that third-party site, and we encourage you to review their privacy and usage policies before engaging with them.

We do not control or endorse the content found on these websites and do not accept liability for any loss, damage, or issues that may arise from your use of them. This includes, but is not limited to, incorrect information, outdated content, misleading claims, or any harm resulting from downloads or purchases made on third-party platforms.

Users are welcome to follow external links at their discretion, but must not misuse, reproduce, or falsely associate those links for unauthorised commercial purposes, misleading representation, or promotional activity that could imply a partnership or endorsement by Road Trail Running where none exists.

This external linking policy aligns with industry best practices among eCommerce retailers in the clothing, footwear, and sporting goods sectors, where partnerships and community engagement are common but must be clearly distinguished from official affiliations.

If you come across a link on our website that you believe is outdated, inappropriate, or broken, please let us know so we can take appropriate action.

Updates and Changes

Road Trail Running reserves the right to update or amend these Terms and Conditions at any time, as necessary to reflect changes in our business operations, legal obligations, or customer needs. These updates may relate to areas such as payment options, shipping policies, returns processes, or website functionality.

In line with common eCommerce industry practice, we will provide a minimum notice period of 14 days for any significant changes to our Terms and Conditions. This allows customers sufficient time to review and understand any updates before they take effect.

When changes are made, we will notify users through one or more of the following methods:

• An email notification, sent to the email address associated with your account (if applicable)
• A prominent banner or alert displayed on our website homepage or checkout pages
• A clearly marked notice at the top of the Terms and Conditions page, outlining the date and nature of the changes

We encourage all users to review our Terms and Conditions regularly to stay informed about their rights and responsibilities. By continuing to use the website after the changes come into effect, you agree to be bound by the revised terms.

This approach is consistent with policies used by leading online retailers in the clothing and running gear industry and reflects our commitment to transparency, fairness, and open communication with our customers.